LocaleLore

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Business Information

Ascend Leads, LLC

Philadelphia, PA

Email Us

General Support

support@localelore.org

Legal Inquiries

legal@localelore.org

Privacy Concerns

privacy@localelore.org

Response Times

LocaleLore is run by a small team, so we don't promise a response time. We reply as soon as we can.

Other Ways to Reach Us

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Frequently Asked Questions

How do I cancel my subscription?

Visit your account settings and navigate to the Billing section to cancel your subscription at any time. Your access will continue until the end of your billing period.

How do I request a refund?

Email support@localelore.org with your account email and reason for the refund request. See our Refund Policy for eligibility details.

How do I delete my account?

Go to Settings > Data > Delete Account. Your data is deleted after a 30-day grace period, uploaded photos included. Payment records are kept for 7 years without your name or email. See our Privacy Policy for more information.

How do I report a security vulnerability?

Please email security@localelore.org with details. We take security seriously.

I'm having technical issues. What should I do?

First, try clearing your browser cache and cookies. If the issue persists, email support@localelore.org with a description of the problem, including your device, browser, and steps to reproduce the issue.